Maintenance

Department responsibilities include:

Plumbing, electrical, heating & cooling, general repairs, appliance repair, light bulbs, roof leaks, etc. Please note that fire alarm and door lock issues should be directed to Campus Safety.
 
Maintenance Requests

All maintenance requests must be made through Operations Hero. (first-time user directions)

Call the Physical Plant at (616) 632-2937 with any questions.
 
Projects
Project procedures:

• Place a formal request through Operations Hero.
• Project will be evaluated and estimated.
• Estimation will be returned to the department.
• The estimation is only good for 30 days.
• After an agreement, the project will be scheduled.
• A budget number will need to be given in order to cover the project expenses.

 
Maintenance Policy
Due to the busy schedules of our maintenance workers, we do not schedule appointments. Maintenance workers will knock before entering a room and if no one answers, they will let themselves in and announce their presence. Only in an extreme emergency, such as no hot water/heat, will a maintenance worker make repairs in a residence hall room before 9 a.m.
 
Director of Physical Plant: Dale Haisma
 
NOTE: Please do not submit requests to the Director. All requests should go through Operations Hero.